Privacy Policy

Our Commitment to Your Privacy

At CHT Chino Hills Tree Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.

We only collect information that is necessary to provide you with excellent tree care services and to communicate with you effectively.

Information We Collect

When you contact us or request our services, we may collect the following information:

• Your name and contact information (phone number, email address, mailing address)
• Property address where services will be performed
• Details about the tree services you need
• Payment information for processing transactions
• Communication preferences

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and pages you visit. This helps us improve our website and provide a better user experience.

How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and perform tree care services at your property
• To provide estimates and quotes for requested services
• To process payments and maintain billing records
• To communicate with you about your service appointments
• To send you important updates about your services
• To respond to your questions and customer service requests
• To improve our services and website functionality
• To comply with legal obligations and protect our rights

We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

Information Sharing and Disclosure

We may share your information with trusted service providers who assist us in operating our business, such as payment processors, scheduling software providers, and business management tools. These partners are required to protect your information and use it only for the purposes we specify.

We may also disclose your information when required by law, such as:

• In response to a subpoena, court order, or legal process
• To protect our rights, property, or safety, or that of our customers or the public
• To enforce our Terms of Service
• In connection with a business transfer, merger, or acquisition

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes using secure servers, encryption for sensitive data, and limiting access to your information to authorized personnel only.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

You can control cookie settings through your browser:

• Most browsers allow you to refuse cookies or alert you when cookies are being sent
• Disabling cookies may limit some features of our website
• We do not track you across other websites or services

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can ask us to correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations
• Opt-out: You can unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information.

We do not sell your personal information. For more information about your California privacy rights, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: